“My staff likes to run contest to see which lady can sell the most and it is always friendly and inspiring. Whoever loses may buy coffee or donuts one day the following month. They also like the fact it’s an extra paycheck for them! Renee used her pts checks for flowers and decorations for her wedding. Anytime there has been a question or a problem with a pts refund check, if I or my staff have called or even a payroll check for us, they have always gotten us a satisfactory answer in a timely manner.
My favorite customer story is I sold it to a lady whose son was in high school, he left school and took the interstate to Mt.Vernon, his truck broke down they had it towed into Mt.Vernon, tow bill was paid. Before she even got the check she had to have the truck towed again to a dealership in Centralia where her boyfriend worked. They paid that tow bill so within 2 days she got reimbursed for 2 tows. The following week she came to refi , son had locked keys in car at work and had to call locksmith , I said where is that receipt , she said they are going to kick me out of the club so I’ll just forget that one, I assured her she would be fine we sent that off that day, and she received it also . The next month as she came to make her payment, Glennda was explaining program and benefits to a new customer, and she interjected I use it and I love it , guy said give it to me.

The most common claim is towing, but we see a lot of locksmith claims also.”